Event Overview:<\/strong><\/p>\n\n\n\n The Marketing Club- Niche of IA School of Management Studies organized an exciting and interactive event Event Details:<\/strong><\/p>\n\n\n\n Each team consisted of 4 members, encouraging teamwork and collaborative problem-solving, Teams were Judging Criteria:<\/strong><\/p>\n\n\n\n The teams were evaluated based on the following criteria: Content & Relevance, Customer Interaction & Learning Outcomes:<\/strong><\/p>\n\n\n\n Communication Skills: Students improved their public speaking, learning to convey ideas clearly and Team Collaboration: The activity highlighted the importance of teamwork, with students working together to Problem-Solving: Participants honed their ability to think quickly and creatively, tailoring solutions to the Customer Engagement: Students gained insights into addressing customer concerns and learned the role of The Niche Role Play Scenario in Service Offering proved to be a valuable and enriching experience for all <\/p>\n","protected":false},"excerpt":{"rendered":" \u201cRole It Out, Serve It Right\u201d IA School of Management Studies \u2013 Marketing Club Role Play Scenario Report Event Overview: The Marketing Club- Niche of IA School of Management Studies organized an exciting and interactive eventtitled ” Role Play Scenario in Service Offering”. The activity aimed at enhancing students\u2019 problem-solving,communication, and customer service skills by […]<\/p>\n","protected":false},"author":1,"featured_media":14755,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[16],"tags":[],"class_list":["post-14301","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"_links":{"self":[{"href":"https:\/\/leestays.testlatentdomain.com\/iagi-website\/wp-json\/wp\/v2\/posts\/14301","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/leestays.testlatentdomain.com\/iagi-website\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/leestays.testlatentdomain.com\/iagi-website\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/leestays.testlatentdomain.com\/iagi-website\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/leestays.testlatentdomain.com\/iagi-website\/wp-json\/wp\/v2\/comments?post=14301"}],"version-history":[{"count":0,"href":"https:\/\/leestays.testlatentdomain.com\/iagi-website\/wp-json\/wp\/v2\/posts\/14301\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/leestays.testlatentdomain.com\/iagi-website\/wp-json\/wp\/v2\/media\/14755"}],"wp:attachment":[{"href":"https:\/\/leestays.testlatentdomain.com\/iagi-website\/wp-json\/wp\/v2\/media?parent=14301"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/leestays.testlatentdomain.com\/iagi-website\/wp-json\/wp\/v2\/categories?post=14301"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/leestays.testlatentdomain.com\/iagi-website\/wp-json\/wp\/v2\/tags?post=14301"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
titled ” Role Play Scenario in Service Offering”. The activity aimed at enhancing students\u2019 problem-solving,
communication, and customer service skills by simulating real-world service-related challenges. Teams of
four students were provided with a service-related scenario and tasked with presenting both the problem and
their proposed solutions. Each team had five minutes to enact their scenario, followed by a two-minute Q&A
session where the judges assessed their responses and interactions,<\/p>\n\n\n\n
given a service-related problem and were required to propose solutions in a role-play format. This included
identifying the issue and offering practical and customer-oriented solutions, Teams had 5 minutes to present
their scenario and solution, followed by 2 minutes for Q&A where judges tested the teams’ ability to handle
objections and defend their proposals, to add to the overall experience, teams were encouraged to use light
background music and banners to enhance their presentations and make them more engaging.<\/p>\n\n\n\n
Communication, Professionalism & Teamwork, Problem-Solving & Handling Objections, Negotiation Skills
& Overall Presentation & Impact<\/p>\n\n\n\n
persuasively while handling questions during the Q&A session.<\/p>\n\n\n\n
develop and present solutions effectively.<\/p>\n\n\n\n
service scenario challenges.<\/p>\n\n\n\n
AI tools in enhancing customer satisfaction and retention.<\/p>\n\n\n\n
participants. It provided a practical platform for students to apply theoretical knowledge, refine their public
speaking and negotiation skills, and improve their ability to work collaboratively under pressure. The use of
background music and banners enhanced the overall ambiance, making the event more engaging and
memorable., The event was coordinated by Prof.Afzal Basha.<\/p>\n\n\n\n